This browser is not supported. To ensure the best possible user experience, please use one of the following browsers:
Chrome | Firefox | Internet Explorer | Safari | Opera

Support Center

Our frequently asked questions service offers answers to common questions. If you don't find an answer, please contact our customer support and a representative will be able to assist you.

Withdrawing Funds

How do I transfer my funds?

You will receive an email to your inbox once you receive a payment. Click on the link in the email to begin your funds transfer process.

You will be directed to a page where you can select your transfer method and add your bank account details.

It's important to double-check the information you provide. If you enter an incorrect routing or bank account number, funds can take several days before they are returned. To avoid delays, please take a moment to verify all information.

Tracking Your Payment/Transfers

What do the payment status descriptions refer to?

Payments and transfers go through various stages while being processed. Updates are noted on your Pay Portal to keep you apprised of your funds and when you can expect them.

What is a Receipt ID?
The Receipt ID is a record of the transaction which can be referenced when contacting customer support.

Customer Support

Have questions about why you’re receiving these funds?
We recently identified that we owed you a refund related to a previous Xoom transaction. We are partnering with Hyperwallet, a PayPal-owned solution, to get these funds to you.
How do I contact Customer Support?

If you have any additional questions regarding the reasons for this refund, please contact Xoom Customer Services at https://help.xoom.com/

If you have any questions regarding the process to claim these funds using the link supplied via your email inbox, please contact Hyperwallet: Payout Support Center | Hyperwallet Payouts  

 

Contact us:

Chat

Chat support may be available if offered by your company. Please be sure you’re logged in to take advantage of our live chat feature. If you’re logged in already, look for the chat icon in the bottom-right corner of the page.